For issues that cannot be resolved on your own and require assistance, please contact our customer service personnel during business hours. Company Name: Excellent Electric Co., Ltd. Taiwan Headquarters. Repair Address: 5F-5, No. 16, Lane 609, Sec. 5, Chongxin Rd., Sanchong Dist., New Taipei City, Taiwan. Service Hours: AM 09:00 - AM 12:00 / PM 01:00 - PM 06:00. Customer Service Hotline: (02) 2999-8162.